Privacy Policy

Storybuild respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit trystorybuild.com, create an account or use Storybuild and its related services.

1. Who We Are

Storybuild provides AI-powered tools that help users create, write, design, format and export ebooks and other digital content.

Storybuild is operated in the United Kingdom.

Email: hello@trystorybuild.com
Website: trystorybuild.com

For the purposes of applicable UK data protection law, Storybuild is the controller of the personal information described in this Privacy Policy unless stated otherwise.

2. Information We Collect

We may collect the following categories of personal information.

Account Information

When you create or manage a Storybuild account, we may collect information such as:

• your name
• email address
• account details
• authentication information
• account preferences

If you sign in using a third-party authentication provider such as Google, we may receive information that provider makes available to us in accordance with your settings and its privacy policy.

Payment and Subscription Information

When you purchase a Storybuild subscription or other paid service, our payment provider may process information such as:

• billing information
• payment status
• subscription plan
• transaction information
• payment method information

Storybuild does not need to store your complete payment card details when those details are processed directly by our payment provider.

Content You Provide

When you use Storybuild, we may process information and content you submit to the service including:

• ebook ideas
• titles
• prompts
• instructions
• outlines
• chapters
• uploaded content
• generated content
• book settings and preferences

We process this information to provide the Storybuild service and generate the content you request.

Usage and Technical Information

When you use Storybuild, we may automatically collect certain technical and usage information including:

• IP address
• browser type
• device information
• operating system
• pages viewed
• features used
• referring pages
• approximate location derived from technical information
• dates and times of access
• diagnostic and error information

We may use cookies and similar technologies to collect some of this information.

Communications

If you contact us, we may collect your name, email address and the contents of your message together with any other information you choose to provide.

3. How We Use Your Information

We may use your personal information to:

• create and manage your Storybuild account
• provide the Storybuild service
• generate ebooks and other content you request
• process subscriptions and payments
• manage credits and usage allowances
• provide customer support
• send service-related communications
• maintain and improve Storybuild
• understand how users interact with our website and service
• detect and prevent fraud, abuse and security threats
• comply with legal and regulatory requirements
• send marketing communications where permitted by law
• measure and improve our marketing and advertising

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.

4. Our Lawful Bases for Processing

Under UK data protection law, we need a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract: where processing is necessary to provide Storybuild or another service you have requested.

Legitimate interests: where processing is necessary for our legitimate business interests, such as operating, securing and improving Storybuild, provided those interests are not overridden by your rights.

Consent: where you have given us permission to process your information for a particular purpose.

Legal obligation: where we need to process information to comply with a legal requirement.

Where we rely on consent, you may withdraw your consent at any time.

5. AI and Generated Content

Storybuild uses artificial intelligence technologies to generate ebooks, text, images and other content.

Information you submit as part of the creation process may be sent to AI service providers so that they can process your request and return generated content.

This may include prompts, book ideas, titles, instructions and other information necessary to generate your requested content.

You should avoid entering sensitive personal information into prompts unless it is necessary for your use of the service.

We may use generated content and related technical information to operate, maintain and improve Storybuild where permitted by law and consistent with this Privacy Policy.

6. Service Providers

We use third-party service providers to operate Storybuild.

These may include providers of:

• website and application hosting
• databases and cloud storage
• authentication
• artificial intelligence services
• payment processing
• transactional email
• analytics
• advertising and marketing
• security and fraud prevention

These providers may process personal information on our behalf or, in some circumstances, as independent controllers.

Our providers may include services such as Supabase for database, authentication and storage, Stripe for payment processing, Resend for email delivery, Vercel for website and application hosting and AI technology providers used to generate content.

We only share personal information where reasonably necessary to provide our services, operate our business, comply with the law or protect our rights and users.

7. Payments

Payments for Storybuild may be processed by Stripe or another payment provider.

Your payment provider processes payment information in accordance with its own privacy practices.

Storybuild may receive information about your transaction including whether payment was successful, your subscription status and certain billing information.

We do not sell your payment information.

8. Analytics and Advertising

We may use analytics and advertising technologies to understand how people use Storybuild and to measure the effectiveness of our marketing.

These technologies may collect information about your browser, device, interactions with our website and actions taken after viewing or interacting with advertising.

For example, we may use services such as Google Analytics and Meta technologies to measure website activity and advertising performance.

Where consent is legally required for analytics, advertising cookies or similar technologies, we will seek that consent before using them.

You can manage applicable cookie choices through the controls made available on our website.

9. Cookies and Similar Technologies

Storybuild may use cookies, pixels, local storage and similar technologies.

Some technologies are necessary for Storybuild to operate, including technologies used for authentication, security and account functionality.

Other technologies may be used for:

• analytics
• remembering preferences
• measuring website performance
• advertising
• measuring marketing campaigns

Where required by law, non-essential cookies and similar technologies will not be used until you have provided the required consent.

More information about the technologies we use may be provided through our cookie notice or cookie settings.

10. Marketing Communications

We may send you marketing communications about Storybuild where permitted by law.

Where required, we will obtain your consent before sending marketing communications.

You can unsubscribe from marketing emails at any time using the unsubscribe option included in the email or by contacting us at hello@trystorybuild.com.

You may still receive essential service communications relating to your account, purchases, security or changes to the service.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing Storybuild and satisfying legal, accounting, security and regulatory requirements.

Retention periods may vary depending on the type of information and why we process it.

For example, certain transaction and accounting records may need to be retained after an account is closed to comply with legal obligations.

When information is no longer required, we will delete, anonymize or otherwise securely dispose of it where appropriate.

12. International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable data protection law.

Where required, this may include relying on adequacy regulations or appropriate contractual safeguards for international transfers.

13. How We Protect Your Information

We use appropriate technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss or destruction.

However, no internet-based service can guarantee absolute security.

You are responsible for keeping your account credentials secure and should contact us if you believe your Storybuild account has been compromised.

14. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information including the right to:

• request access to your personal information
• request correction of inaccurate information
• request deletion of your personal information
• request restriction of certain processing
• object to certain processing
• request transfer of certain information
• withdraw consent where processing is based on consent

These rights are not absolute and may depend on the circumstances.

To exercise your rights, contact us at hello@trystorybuild.com.

We may need to verify your identity before completing certain requests.

15. Deleting Your Account

You may request deletion of your Storybuild account and associated personal information by contacting us at hello@trystorybuild.com or through any account deletion functionality we make available.

We may retain certain information where necessary to comply with legal obligations, resolve disputes, prevent fraud or enforce our agreements.

Deleting your Storybuild account does not affect ebooks or files you have already downloaded to your own device.

16. Children's Privacy

Storybuild is not intended to knowingly collect personal information from children who are not legally able to use the service without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to Storybuild inappropriately, please contact us at hello@trystorybuild.com.

17. Links and Third-Party Services

Storybuild may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to Storybuild, our service providers, our data practices or applicable law.

When we update this Privacy Policy, we will update the “Last updated” date at the top of this page.

Where appropriate or required by law, we will provide additional notice of significant changes.

19. Complaints

If you have concerns about how we handle your personal information, please contact us first at:

hello@trystorybuild.com

You also have the right to make a complaint to the UK Information Commissioner's Office if you are unhappy with how your personal information has been handled.

20. Contact Us

If you have questions about this Privacy Policy or how Storybuild handles personal information, contact us at:

Email: hello@trystorybuild.com
Website: trystorybuild.com/contact

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